What We Do
The Bureau of Human Resources provides administrative support and management of benefits and issues that relate to City personnel – both active employees and retirees. In addition to maintaining individual personnel records, the Bureau is responsible for administering all employee wage and benefit programs including pension benefits, life and medical insurance benefits, workers’ compensation, and deferred compensation.
The Bureau of Human Resources recruits new employees, and processes newly employed or retired personnel. The Bureau manages all labor relations including contract negotiations with two uniformed unions and one non‐uniformed union. The Bureau ensures adherence to labor contract provisions and utilizes a grievance procedure to resolve disputes. Finally, the Bureau oversees programs and systems to enhance the health, wellness, and safety of all City employees, to improve employee health, increase employee productivity and reduce workers compensation and medical claims costs.
The Bureau of Human Resources has worked to improve efficiencies and improve the customer
(applicants, employees and retirees) experience. One major enhancement in 2024 was the
implementation of a ticketing system to ensure customers receive timely responses. Each request is
assigned a ticket number and an HR staff member. Both the customer and the HR staff member are able to track the progress of the request using the ticket number creating a personalized experience.
